Buffalo Technology TeraStation Pro II 2.0TB Network Attached Storage TS-H2.0TGL/R5(Black)
From BUFFALO
The TeraStation Pro II is the ideal choice for small to medium size businesses looking to implement a RAID based Network Attached Storage solution. Reliability and performance are the key design criteria for the TeraStation Pro II. Thanks to a clear LCD status display and an intuitive web interface the units are simple to install and manage.requires no computer knowledge to swap out replacement hard drives in seconds. This allows for significantly less down time and quicker drive recovery. Combining advanced active directory support, fault-tolerant data solutions, robust file security and Gigabit Ethernet networking, TeraStation Pro II allows users to deploy a simple, cost-effective data server to their office in minutes without cutting corners on features or expandability.
- Size: 2.0 TB
- Brand: Buffalo
- Model: TS-H2.0TGL/R5
- Platform: Windows
- Format: CD
- Dimensions: 11.25" h x 12.25" w x 16.25" l, 21.28 pounds
- Hard Disk: 500GB
BUYER BEWARE!!!
I own three buffalo NAS products. I purchased a 300GB LinkStation approx 3 years ago, a 1TB TeraStation Pro about 20 months ago and a 1TB TeraStation about 6 months ago. I used my LinkStation for backups of my data files, but it starting acting a little buggy (I could not access password-secured directories reliably) so I purchased the TeraStation Pro. Since it is a RAID enabled device, I stored all my data on the TeraStation Pro. After about 6 months it started to display the same buggy behavior related to access to password-secured directories.
Customer Support couldn't diagnose the problem or give me a good solution. I developed a very cumbersome workaround: I have to disable password protection every time I want to access the data. But wait--IT GETS EVEN BETTER!
Last week the TeraStation Pro beeps and shows that one of the drives is bad. The display also indicates that the RAID array is not working and that the drive is opearating in DECAY mode (meaning data is at risk because RAID is not working). Support told me it' a simple fix: buy a new drive and swap it out. After all, this is why I bought a RAID capable NAS device--to prevent catastrophic data loss. I spent $100 on a new drive, installed it and got the same error again for the new drive. After several rounds with their support staff we determined that the RAID controller in their device is bad. The four drives in the device (and the fifth I bought but didn't need) are fine. Since this occurred after the 12 month warranty expired, they won't replace the defective unit or offer a replacement at a discount. They just leave you high and dry. If you are buying this device to protect important data, photos or other media files go buy a device that works reliably and is sold by a manufacture that stands behind their product (e.g. NetGear ReadyNAS NV+). I would avoid any products made by Buffalo.
Decent Device, Attrocious Support
This device works well. After a couple of months, it suffered a disk problem, which is completely understandable. Throughout the repair, I was required to contact tech support 7 times for various issues.
I have _never_ been able to reach anyone at Buffalo tech support in less than 1 hour (over 7 calls, that's almost a workday), and on one occasion it was an hour and a half.
Not reliable!
My second one died yesterday after I turned it off before a power failure. After 4 hours with tech support, they are replacing it again. Data probably gone. It was a month old which is a month longer than the first one lasted. The replacement is going on e-bay as I can't possibly rely on it and they are impossible for tech support to fix. Get something else.
